Outsourcing: Four international operators to develop their activities in Morocco, creating over 5,000 jobs

Morocco is set to invest MAD 65 million ($5 million) in the outsourcing sector with the aim of creating over 5,000 new jobs by 2026 at several cities including Tangier, Fes, Rabat, Casablanca, and Agadir.

In this connection, four memorandums of understanding (MoU) relating to investment projects in the outsourcing sector were signed this Wednesday in Casablanca, at a ceremony chaired by Minister of Industry and Trade, Ryad Mezzour, and Minister of Digital Transition and Administration Reform, Ghita Mezzour.

Under the MoUs, four international operators in the outsourcing sector will develop their activities in Morocco.

Thus, NTT DATA MOROCCO, a company specializing in computer engineering services, a subsidiary of Nippon Telegraph and Telephone, undertakes within the framework of the MoU to create 1,000 jobs, while PHONEO, a subsidiary of the FusionBPO group, specializing in offshore outsourcing in the field of Business Process Outsourcing (BPO), the Front Office and Back Office, undertakes to create 2,000 jobs

Subsidiary of Bell Canada, one of the major telecommunications companies in Canada, CNEXIA, a company specializing in customer relations, based in Fez, undertakes, for its part, to create 1,750 jobs, while EIDS Morocco, Moroccan branch of EIDS, operating in the commercial management and provision of outsourcing services, undertakes to create 300 jobs.

Speaking on this occasion, Ryad Mezzour stressed that the outsourcing sector is experiencing a real boom in this sustained industrial dynamic that continues in Morocco.

“With these new investments, the sector confirms its attractiveness that it owes to the quality of its offer adapted to the needs of companies and the rise of advanced technologies, making the Kingdom one of the best technological and technical destinations,” he said.

He underlined the sector’s contribution to the national economy, saying “it is one of the most important providers of employment for our young people and a lever for regional development.”

For her part, Ghita Mezzour said that the signing of the MoU comes at the right time to encourage developments in the digital sector, which represents a key socio-economic development lever for Morocco and a provider of jobs.

Outsourcing is one of the most dynamic sectors in Morocco, which ranks among the top three outsourcing destinations in Africa, she added, noting that the Kingdom has a pool of talent with excellent training, world-class business parks, high connectivity Telecom and Internet and an attractive set of government incentives.