Morocco: Outsourcing industry creates 10,000 new jobs every year

The outsourcing sector, which employs in Morocco more than 130,000 people, creates about 10,000 jobs every year and generates $1.4 billion in export sales.

These figures were disclosed by Youssef Chraibi, President of the Moroccan Federation of Outsourcing Services at a meeting held lately by the Moroccan employers Union (Conféderation Générale des Entreprises du Maroc).

During the covid-19 restriction measures and lockdowns, the sector proved its resilience, he added, noting that Morocco takes the lead in this business across the French-speaking market.

Ghita Lahlou, Vice Pdt of CGEM called for further development of the outsourcing services to achieve the goals set by the new development model, based on a productive and diversified economy that creates added value and quality jobs.

Morocco, she said, looks forward to becoming one of the top offshore destinations, attracting 10% of foreign direct investment (FDI) to this sector and training about 50,000 professionals in outsourcing by 2035.

Outsourcing is commonly practiced in most companies and the internet technologies have enabled business owners to outsource the most difficult and demanding jobs. Not only is outsourcing cost-effective in the long run, but it enables companies to instantly solve most staffing problems, with ease and under constant supervision.

Furthermore, outsourcing allows companies to focus on their core business enabling them to have access to the global knowledge base, ask for services that are not available locally, or are simply more affordable offshore.

In Morocco, the sectors of IT and Business process outsourcing (BPO) are most commonly outsourced, alongside human resources, customer services and Knowledge process outsourcing (KPO).