Casablanca Airport, Best Customer Service Provider in Africa
Airports Council International (ACI) World has granted Casablanca International Airport the 2017 Airport Service Quality (ASQ) Award in Africa, saying the Moroccan airport provides the best customer service in the continent.
ASQ is the only worldwide program to survey passengers at the airport on their day of travel. The program measures passengers’ views of 34 key performance indicators. 74% of the world’s top 100 busiest airports are part of the ASQ network, which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The program served 343 airports in 2017.
“Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, Director General, ACI World.
“These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September”, she added.
The Montreal-based Airports Council International (ACI) is the only global trade representative of the world’s airport authorities. Established in 1991, ACI represents airports’ interests with governments and international organizations, develops standards, policies and recommended practices for airports, and it provides information and training opportunities to raise the standards around the world. It aims to provide the public a safe, secure, efficient and an environmentally responsible air transport system.
ACI works on a daily basis with the International Civil Aviation Organization (ICAO) and is a member of the Air Transport Action Group (ATAG).